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Privacy Policy

With this privacy policy, we want to inform you of the treatment we do with the personal data that you provide or will provide in your navigation, and the data protection policy that we will apply to such data. In this way, you will be able to determine freely and voluntarily if you wish to provide them, continuing the navigation.
 
RESPONSIBLE FOR THE TREATMENT AND OWNER OF THE DOMAIN:
 
 
 
We are the owner of the following domains:
 
h-alhambrapalace.net
h-alhambrapalace.euhotelalhambrapalace.net
hotelalhambrapalace.info
hotelalhambrapalace.org
hotelalhambrapalace.es
thealhambrapalacehotel.com
thehotelalhambrapalace.com
h-alhambrapalace.com
We are also responsible for the data you provide while browsing this website. In compliance with current legislation on data protection, we inform you of our identification data:
 
Company name: Alhambra Palace, S.A.
CIF: A18017228
Address : Plaza Arquitecto García de Paredes, 1 18009-Granada (Spain)
Telephone: (+34) 958 221 468 Fax: (+34) 958 226 404
Email reservations: reservas@h-alhambrapalace.com
Email LOPD: comercial@h-alhambrapalace.com
PURPOSES OF TREATMENT: 
 
We inform you that the data provided and the treatment of these, are documented in the Records of Activities that we have. We treat this information with the following purposes:
 
Manage reservations and maintain the existing contractual and commercial relationship.
To send you the information you request through any of the contact forms that we make available to you on the Web site.
Inform you about offers and promotions of your interest through commercial advertising communications by e-mail, SMS, WhatsApp, social networks or any other electronic or physical means, present or future, that enable such communications. They will be made by us and will always be related to our services or those of our collaborators with whom we have reached a promotional agreement. In this case, third parties will never have access to your personal data.
 
 
DATA STORED DURING YOUR VISIT: When you browse this website, our servers generally store, among other data, information about the browser and operating system you use, the web page from which you visit us, the pages you visit and the date. With the exception of the IP address, personal data is only stored if you have voluntarily provided it to us in advance, e.g. in connection with a registration, a survey, a request for a quotation, a user registration, a commercial promotion.
PAYMENT SERVICE PROVIDERS: Through the Website, you can access, via links, to third party websites, to make payments for contracted services. We inform you that they are governed by their own conditions of use and contracting, so you should read the established conditions. At no time will our staff have access to bank details (for example, credit card number) that you provide to such third parties.
SENDING OF C.VITAE BY CANDIDATES: If you send us your curriculum vitae by e-mail or by using the contact form, you authorize us to analyze them in order to evaluate your application and to be able, if necessary, to offer you a job that fits your profile. In case you are not selected, we may store your Curriculum Vitae in order to incorporate it to future calls, for a maximum of one year, unless you tell us otherwise.
 
 
CONSERVATION OF THE DATA:
 
 
 
The data you provide to us will be retained as long as there is a mutual interest in maintaining the purpose of the processing. When they are no longer needed, they will be deleted with appropriate security measures to ensure their pseudonymization or total destruction.
 
 
 
In addition to the general processing of the previous point, the following particularities on data retention shall be observed:
 
Customer data: conservation period of 4 years (Art. 66 and following of the General Tax Law), and 6 years for accounting books and invoices (Art. 30 of the Commercial Code).
 
Data contained in curricula vitae: a maximum of 1 year for future selection processes unless you state otherwise.
 
Your personal data will be blocked when they are no longer necessary for the purpose for which they were collected, remaining at the exclusive disposal of Judges and Courts, the Public Prosecutor's Office and the competent authorities, in particular the Data Protection Authority, for the attention of possible liabilities arising from the processing, during the period of limitation of these. Fulfilled the indicated term it will be passed to its destruction.
 
 
LEGITIMACY: 
 
As a general rule, prior to the processing of personal data, we obtain your express and unequivocal consent through the incorporation of informed consent clauses in the different information collection systems, and based on a legitimate interest of the User.
 
NON-TRANSFER OF DATA
 
We expressly inform and guarantee that your personal data will not be transferred in any case to third parties. Any exception to this rule, will require your prior express, informed, and unequivocal consent.
 
 
 
RIGHTS YOU HAVE:
 
The current legislation on data protection gives you the following rights.
 
Modification of your information: You have the right to rectification of your incorrect or incomplete personal information.
 
2. Access to data and portability: You can access at any time to the information you have provided us. You may request a copy of this commonly used information, and ask us to forward such information to another service provider (to the extent technically feasible).
 
Revocation of Consent. You may revoke your consent at any time by sending us a communication to that effect.  This revocation does not affect the validity of the processing of your data carried out prior to the revocation.
 
4. Restriction of data processing, deletion of data. You have the right to restrict the way we use your personal information, particularly in those cases in which: 
 
- You contest the accuracy of your personal information.
 
- The data processing is unlawful and you object to the deletion of your personal information.
 
- We no longer need your personal information for processing, but you request the information for the initiation, exercise or defense of legal proceedings.
 
- You have objected to the processing
 
5. You have the right not to have your data processed for specific purposes. In that case, we will stop processing it for those purposes unless we can demonstrate compelling legitimate grounds for such processing or unless it is necessary for the institution, exercise or defense of legal proceedings.
 
6. Exercise of these rights: To exercise these rights, you must send an express request, along with a copy of your ID card or equivalent supporting document, through the means indicated below.  If you do not receive a reply from us in due time and form, or if you do not find the reply satisfactory, we inform you that the competent supervisory authority is the Spanish Data Protection Agency (www.aepd.es).
 
EMAIL addressed to the address comercial@h-alhambrapalace.com with subject Data Protection. This sending must be done from the e-mail address you included in the form. Otherwise, they will not be shown to you, as your identity will not be considered sufficiently proven.
DIRECTLY IN PERSON OR BY POSTAL MAIL: Addressed to the social address at Plaza Arquitecto García de Paredes, 1 18009-Granada (Spain).
SECURITY MEASURES:
 
In accordance with the provisions of current regulations on personal data protection, and in particular Regulation (EU) 2016/679 of 27 April 2016, at Hotel Alhambra Palace, S.L. we comply with all the provisions of the GDPR and LOPD regulations for the processing of personal data under our responsibility, and manifestly with the principles described in Article 5 of the GDPR, whereby they are processed lawfully, fairly and transparently in relation to the data subject and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
 
We have implemented sufficient mechanisms to:
 
Ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services.
Restore availability and access to personal data quickly in the event of a physical or technical incident.
Verify, evaluate and assess, on a regular basis, the effectiveness of the technical and organizational measures implemented to ensure the security of the processing.
Pseudonymize and encrypt personal data, if necessary.
 
 
We guarantee that we have implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPD in order to protect your rights and freedoms. We have provided you with the appropriate information so that you can exercise them. We have installed all the technical means and measures at our disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the personal data you provide. However, you should be aware that Internet security measures are not impregnable.
 
MINORS:
 
Access to and use of the portal by minors is prohibited. We are not responsible for the truthfulness and accuracy of the data provided.
 
 
Restaurant
Restaurant Weddings and Banquets

Restaurant

With panoramic views and a careful and renewed regional and international fusion menu, without losing the Mediterranean tradition.

Weddings and Banquets

Specialists in the celebration of banquets, haute cuisine with varied offer, in unique scenarios, with capacity for 200 guests.

Special offers


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And get exclusive advantages

  • Welcome amenities
  • 10% discount at the restaurant 'Terraza Príncipe'
  • Special parking service external fee