A SAFE HOTEL

Alhambra Palace: A Safe Hotel

After 110 years being a reference in the international tourism industry, in the current moments the concept of Hospitality acquires greater importance than ever. Therefore, and exercising our corporate responsibility, we adopt the necessary measures to guarantee the safety of our clients and employees. All this, with the guarantee that the return to the activity of our hotel will be done in optimal conditions and ensure that the Alhambra Palace experience is, once again, unique and unrepeatable. 

Prior to your arrival:

Fast check-in/check-out option:

Guests do not have to spend their time queuing up at the reception. This can be achieved by filling up the document through the app beforehand.

All they have to do after arrival is to pick up the room key.

At Checkin time:

Hydroalcoholic gel sanitizer.

We have installed hydroalcoholic gel sanitizer stations

throughout our public/common and work areas.

We encourage you to use them frequently for our mutual safety.

Physical social distance.

Guests should practice physical social distance by standing

at least 2 meters or six and half feet away from other guests that are not traveling together.  The use of the elevator is individual or per family.

In Guest room:

Redution of potentially sensitive spots in room.

We have temporary removed some extra equipment: kettle, minibars and bathroom amenities.Masks are available in your room. You will find a hydroalcoholic gel point in front of each elevator

Laundry protocol.

As virus can survive long time in linens, we wash them at 90ºC.

Cleaning Room.

We clean the room when client is out. Afternoon turndown service is

unavailable now. After the checkout, we leave the room empty for 24 hours before next guest arrival and we clean it deeply.

In Common Areas: Social Responsability

Breakfast Service

We propose The Individual Thematic Breakfast. Please enjoy one of our  different options:

Continental, American, Andalusian,  Vegetarian or for Children

We kindly request you to book your choice in advance. Our team will escort you from our entrance until your preferable table.

The distance between tables maintains a safety distance of 2 meters

Covid 19 Training

Staff has received training on how to manage safety and protocols.

Face Masks

During all times when in contact with guests and/or other employees,

Our employees must wear face masks.

Guests are required to wear masks when in public areas as well

Cleaning, cleaning and cleaning.

Enhanced cleaning in public areas has been increased with special care in public restrooms, doorknobs, desks and elevators.

A mínimum of 6 times a day it will be cleaned according to Spanish Ban.

Body temperature.

Team members check one´s body temperature before starting their workday and they wash their hands frequently while working.

Gloves are provided at any time if they are needed.

We will be back very soon. We look forward to host our guests again!

THANK YOU FOR YOUR ATTENTION